Frequently asked questions

Office Hours: 

9:00am to 5:00pm - Monday to Friday 

Closed Saturday and Sunday

Where are you located?

Our office and storage units are located at 5 Amy Close, North Wyong. Our Vehicle, Boat, Caravan & Container Storage is at 1 Brussels Rd, North Wyong. Find us on the map.

How often can I access my storage bay?

You will have 24hour, 7 days a week access once you complete your move-in contract that will need to be done in office hours. The office is open 9am – 5pm Monday to Friday and 9am – 3pm Saturday.

Who will have access to my goods?

With state of the art security swipe access cards only you will have access to your storage bay. All units are locked individually and only you will have the keys (we don’t even hold copies on site).

Where can I purchase boxes?

We have a range of packing supplies in our Box Store which is on site at 5 Amy Close, North Wyong 2259! Some of the products that we supply at low cost are:

  • Boxes (small, medium, large)
  • Packing Tape
  • Furniture Covers
  • Bubble Wrap
  • Butchers Paper
  • Padlocks

How do I move my goods into storage?

That Big Self Storage Place offer a FREE* Courtesy Ute & Trailer for storage customers to move their belongings into the facility. If your move is more heavy duty we have a number of reliable removalists in which we can recommend.

What size storage bay will I require?

That Big Self Storage Place offer a range of different sized units from cupboard size spaces to garage size and even mini warehouse.

For more information on our unit sizes, look under our "Storage Options" tab.

Big on assistance


Have you got a question? Visit our FAQs page for answers!

Hints and Tips

Having trouble packing? Not sure what to do during a move? Our Hints & Tips page is perfect for assisting you every step of the way.

Leave Feedback

We are always looking at improving our facility, so we’d love to hear what you think of us!

Contact Us

Have you got a storage enquiry? Contact us today.

Get a Quote

Looking for storage? Get a quote today!